Frequently asked questions

All of our vehicles are equipped with quattro® all-wheel drive with the exception of the A3 Sportback e-tron. If you’re heading to an area with snowy conditions, we recommend our allroad, Q3, Q5, Q7, SQ5, A4, A5 Coupe, A5 Cabriolet, S3, S4 and TTR as these vehicles are equipped with all-season tires and meet the Level 1 and Level 2 requirements outlined by the California Department of Transportation for areas with snowfall during the winter months. Our vehicles do not meet the Level 3 requirements as they do not come equipped with snow chains. Audi on demand customers are not permitted to install snow chains on the Audi on demand vehicles and are liable for any damage to the vehicle caused by the installation or use of accessories not permitted or approved by Audi on demand, even in cases where the LDW has been selected. Vehicles in our fleet equipped with performance tires and not recommended for snowy conditions are the A3 e-tron, RS3, RS5, TTS, TTRS, R8 Coupe, and R8 Spyder. For more information, please visit http://www.dot.ca.gov/. It is also recommended that you check with the Caltrans Highway Information Network (CHIN) before driving by calling +1 800-427-7623.

Individuals of ages 25 and older with a valid driver's license may use the service. All payments must be made with a credit card. At the moment, no additional driver is permitted, and one customer cannot make multiple reservations for the same time period.

Audi on demand can deliver and pick up vehicles from 7am until 8pm PST, seven days a week, you can call us at +1-877- 506-AUDI (2834). Our app and website are available at all hours for making reservations. If you need help with your Audi on demand vehicle outside of our office hours, please call +1-877-506-AUDI (2834) and press 1 for 24/7 Roadside Assistance, or leave a message, and we will return your call the next morning, 7am.

We are sorry for the inconvenience but we cannot accommodate additional drivers at this time.

You can leave the city, even leave the state, just stay within the Continental U.S.

There’s a mileage cap of 200 miles per day for the Audi S7, RS 7, A8, S8, R8 Coupe, R8 Spyder, and all RS models. The price per additional mile over 200 miles per day is $0.50 for the Audi RS 5, the Audi S7 and RS 7, the Audi A8 and S8, and $1.00 for the Audi R8 Coupe and R8 Spyder.

Yes, you may bring your pets inside the Audi as long as they stay inside an airline approved carrier. We also ask that you come prepared with your own backseat cover to ensure proper protection of the vehicle. Please note there will be an extra charge added to your reservation fees if we have to take additional measures to clean and/or repair the vehicle because of your pet. If another customer cannot reserve the vehicle during the cleaning process, you will also be charged for the number of days the vehicle is pulled from our rotation.

No, smoking is not permitted in Audi on demand vehicles. It is our utmost desire to provide vehicles in the best condition possible to our customers. If you do smoke in our vehicles, there will be an additional cleaning charge added to your invoice. If the vehicle must be removed from the fleet during the cleaning process, you will also be charged for the number of days the vehicle is pulled from rotation.

Please use only Premium 91 or Super 95 gasoline to fuel your Audi vehicle.* *NOTE: Information provided must be used in conjunction with the information in the Audi Vehicle Owner’s Manuals. Refer to the vehicle’s Owner’s Manual for all information and warnings.

Please stop the vehicle, park in a secure location and contact the Audi on demand Team at +1 877-506-AUDI (2834) for assistance.* * NOTE: Information provided must be used in conjunction with the information in the Audi Vehicle Owner’s Manuals. Refer to the vehicle’s Owner’s Manual for all information and warnings.

No. We’ll deliver the Audi vehicle with a full tank. You can return it with a full tank or we’ll fill it up for you. We’ll bill you for the amount of the dedicated fuel type necessary to fill up the tank at the current weekly average market price. If you have any questions about the exact refueling price, please call us at +1 877-506-AUDI (2834) or email us at team@audiondemand.com. Please note that we do not charge a fee for the service of refueling the vehicle.

Ski Racks: Available with 24 hours’ notice, subject to availability. Available exclusively on Audi allroad, Q3, Q5, SQ5 and Q7 models.

Bike Racks: Available with 24 hours’ notice, subject to availability. Available exclusively on Audi allroad, Q3, Q5, SQ5 and Q7 models.

Child Seats: Available with 24 hours’ notice, subject to availability. Audi on demand offers infant seats, toddler seats, and booster seats. Please specify your seat size in advance. Child seats must be installed by the renter or guardian, and cannot be installed by Audi on demand staff. For information on seat sizing, visit https://www.chp.ca.gov/programs-services/programs/youth-programs/child-safety-seats

Audi Surf Board Rack: Available with 24 hours’ notice, subject to availability. Available exclusively on A4, allroad, Q3, Q5, SQ5, Q7
Cargo Box: Available with 48 hours’ notice, subject to availability. Available exclusively on A4, allroad, Q3, Q5, SQ5, Q7

You are responsible for the cost of replacing any damaged, lost, or missing equipment included with your Audi on demand vehicle. Examples include optional equipment, such as child seats or bike racks, or permanent equipment, such as iPhone charging cables, vehicle manuals or first aid kits.

No, you are more than welcome to browse our website or app at your leisure and become a member only when you are ready to make a reservation. There are no fees for becoming a member.

In order to make a booking, you must first create an account through our website or through our iOS app. Almost immediately afterwards, you will receive an email from us asking you to confirm your email. You will then be able to log in to our app or website and reserve the Audi of your choice. If you need assistance or have questions, you can call +1 877-506-AUDI (2834) for support.

Yes, that’s the plan. In the event that there's an unforeseen change, we'll contact you to offer replacement options.

Vehicles need to be reserved at least two hours prior to the start time, and you can reserve a vehicle up to six months in advance. Please note that model availability may be limited for last minute reservations.

In the unlikely event there’s a change, our priority is to ensure that your needs and expectations are more than satisfied. We will contact you to discuss options and send you a confirmation email with your new reservation details.

You can reserve an Audi for up to 28 days.

You are liable from the start of your reservation time until the end of your reservation, unless Audi on demand receives the vehicle earlier.

Delivery and returns cannot be changed within two hours of the scheduled time. Extending a reservation or returning the vehicle early may result in charges for additional day(s). Please see your Rental Agreement for more information or call us at +1 877-506-AUDI (2834).

Call us at +1 877-506-AUDI (2834) and we’ll see what we can do. We will do our best to accommodate a change up to two hours before your reservation starts, depending on the availability of the model you’ve requested.

Having too much fun to come home? Call us at +1 877-506-AUDI (2834) to see what we can do. Usually we’ll only need a vehicle to be returned because someone else has reserved it, so we'll do our best to accommodate your request. If it is less than two hours before the reservation expires, it is less likely that you will be able to extend your reservation because your vehicle could already be assigned to another customer.

If you've made a reservation by mistake, you may back out of the reservation at no cost within 30 minutes of booking by contacting us between 7 am and 8 pm PST. However, reservations are not able to be cancelled within 24 hours of your reservation start time. If you need to cancel less than 24 hours before your reservation begins, you will be charged for one day of your reservation.

If you’ve already begun using the vehicle but would like to return it more than 24 hours before the reservation ends, you will simply be charged for your days of utilization. If you want to return the vehicle within the last 24 hours of the reservation, you are responsible for the full reservation price.

For now, Audi on demand pick-up and delivery is only available within the San Francisco city limits. You can specify any delivery and pick up address of your choice within these limits and our concierge will meet you there.

Yes, it is required to meet the concierge to verify your driver’s license, credit card details, and insurance information (if you choose not to accept extra insurance made available through Audi on demand). Additionally, the concierge will provide you with a brief introduction of the vehicle and hand over the keys. Please note that the driver’s license and credit card verification are only required for your first reservation. There is no additional cost for the concierge service. At the end of the reservation it is required to meet the concierge to hand over the keys.

It varies. As a first-time customer, you can expect about 20 minutes for our Audi concierge to give you a walk-through. This will include verifying documentation and describing a few quick basics of driving and returning the vehicle.

If you are running late, please call us at +1 877-506-AUDI (2834). Please be aware that even if you’re late, your responsibility for the vehicle begins at your scheduled reservation time.

If you finish with your vehicle before your reservation ends, please call us at +1 877-506-AUDI (2834). Please note that once your reservation starts, it is noncancellable . This means if you would like to return the vehicle more than 24 hours before your reservation ends, you will simply pay for your days of utilization. If you return the vehicle less than 24 hours before your reservation ends, you will be responsible for the full reservation price.

Yes, under certain conditions. Please contact us at least two hours before the time of the pick up or return that you would like to change. We can also service you from an Audi on demand garage.

Yes, under certain conditions. Please contact us at least two hours before the time of the delivery or return that you'd like to change. Our ability to accommodate you depends on our Audi concierges’ schedules. If an Audi concierge isn’t able to deliver or retrieve your Audi on demand vehicle at the new time you’ve requested, you may be directed to an Audi on demand garage.

If you cannot find the Audi concierge, please call us at +1 877-506-AUDI (2834), and we will put you directly in touch with him/her.

Call us at +1 877-506-AUDI (2834) and we'll work out the best solution. It may be possible to extend your reservation or change your return location. Charges for additional days may apply if you miss a scheduled return. Please see the details of our cancellation policy in your Rental Agreement.

Call us at +1 877-506-AUDI (2834) and we’ll work out the best solution. It may be possible to accommodate you at your preferred return location or at an Audi on demand garage.

The vehicle is your responsibility for the duration of your reservation time. If you would like to return the vehicle early, please call us at +1 877-506-AUDI (2834). We may be able to accommodate you at your preferred return location or at an Audi on demand garage. In case of an early termination, you will have to pay for your days of utilization. Please also note that if you want to return your vehicle within the last 24 hours of your reservation, you will be charged the full reservation price. Please see the details of our cancellation policy in your Rental Agreement.

Thank you so much for the kind gesture, but it is absolutely not necessary to tip your Audi concierge. It is our pleasure to assist, and it is great to hear you’ve enjoyed your experience. We love hearing from our customers, so if you would like to leave feedback regarding your experience, you are more than welcome to email us at team@audiondemand.com.

The minimum reservation price is for one day, whether or not you use the vehicle for the entire 24-hour period. The daily reservation price varies by the vehicle selected. When you reserve for multiple days, the daily reservation price is reduced for most of our models, except for the Audi A8, S7, RS 7, S8, RS 5 and R8. Contact our customer care team at +1 877-506-AUDI (2834) if you have any further questions.

The listed daily reservation price of the vehicle varies depending upon whether you choose personal insurance, corporate insurance, or extra insurance within your profile. If you choose personal or corporate insurance, your daily reservation price includes the cost of the reservation, delivery and return services, cleaning and refueling services (fuel not included), FasTrak tolls, unlimited mileage for most of our models, and optional equipment such as child seats and bike racks, if needed. Extra insurance may be obtained through Audi on demand from an authorized insurance company at an additional cost. If you choose extra insurance, your daily reservation price includes all of the above plus the cost of the extra insurance. For a detailed list of costs included in your reservation, please refer to your Rental Agreement and confirmation email.

You are responsible for the cost of fuel, parking while using the vehicle, and damages not covered by your insurance. There’s a mileage cap of 200 miles per day for Audi S7, A8, S8, R8 Coupe, R8 Spyder, and all RS models. The price per additional mile over 200 miles per day is $0.50 for the Audi RS 5, the Audi S7, the Audi RS 7 the Audi A8 and S8, and $1.00 for the Audi R8 Coupe and R8 Spyder. Always refer to your Rental Agreement and confirmation email for more information regarding mileage limitations and charges.

Currently, you can pay via the following credit cards: Visa, Mastercard, American Express, Discover, JCB and Diners Club.

At the time you make your reservation a hold of $1 will be placed on your credit card for validation. The day before your reservation starts, a hold will be placed on your credit card with the estimated total amount due. After you return the vehicle, we will perform a vehicle inspection and send you the invoice via email. This invoice will include the total cost of your reservation, along with any additional charges that might have incurred, such as fuel costs or mileage overage fees. Any modification to your reservation price for early return or cancellation will be listed as well. Please be aware we may send you a second invoice if there are additional charges not known at the time of vehicle inspection, such as damage to the vehicle not covered by insurance, including permanent or optional equipment, or other upcoming charges like towing fees.

FasTrak tolling fees over Bay Area bridges are complimentary with your reservation; however, you are responsible for the tolling fees for FasTrak Express Lanes. Each vehicle’s plate number has been recorded within the FasTrak system, therefore although there is no toll tag within any of our vehicles, the tolls will still be paid upon passing through the FasTrak lanes. You are responsible for tolls not covered by Bay Area FasTrak. Check www.bayareafastrak.org for the exact FasTrak geographic area.

Yes, if you are a resident of the United States. To use your own insurance policy and save this setting for future reservations, please log into your Audi on demand profile and enter your insurance information. Extra insurance is also available for purchase through Audi on demand.

Audi on demand offers access to comprehensive extra insurance from an authorized insurance company and a Loss Damage Waiver (LDW). For residents of the United States we also offer the possibility to use your personal or corporate insurance. For other details about insurance, please consult your Rental Agreement. If you would like more information on Audi on demand insurance options, please call +1 877-506-AUDI (2834), and a member of the Audi on demand Team will be more than happy to assist you.

If you purchase extra insurance through Audi on demand by an authorized insurer, the insurer will provide auto liability and physical damage coverage up to $1,000,000. In case of an incident, you may be responsible for the deductible of up to $1,000.

The Loss Damage Waiver (LDW) reduces your responsibility for damage to the Audi vehicle to zero, if you conform to the terms and conditions of the Rental and Membership Agreements. You may have a high deductible for collision and comprehensive on your personal or corporate policy. In this case, you may elect to purchase a LDW. If you elect to accept the LDW and extra insurance, Audi on demand does not require you to have personal insurance coverage for the vehicle. However, if you choose personal or corporate insurance you must maintain any state-required minimum liability insurance.

1. Stop, no matter how minor the collision, in a safe, well-lit area. 2. Call 911. Ask for an ambulance if necessary. 3. Contact the Audi on demand Team at +1 877-506-AUDI (2834) * *NOTE: Information provided must be used in conjunction with the information in the Audi Vehicle Owner’s Manuals. Refer to the vehicle’s Owner’s Manual for all information and warnings.

Please let us know how we’re doing. Email us at team@audiondemand.com